18 months
+ End Point Assessment
Who's it for?
Departmental Managers
Operations Managers within business units
Level 5 Operations/Departmental
Manager Apprenticeship
Opportunity to study further with the University of Roehampton
Building the engine room of your organisation

Set the standard for operational excellence and springboard yourself into leadership with this deeply practical programme.

Developed to support operational and project managers, the Departmental/Operations Manager Apprenticeship is the gold-standard for people leading departments and projects within their organisation.

Delivered through residentials and online, this programme will quickly develop the skills across middle management to drive growth and value.


Develop and accelerate your leadership and management skills
Deepen your knowledge of financial and talent management, build project management capacity
Deliver a leadership project in collaboration with senior leaders
Access and engage with inspirational content from leading thinkers and practitioners
Fully funded through the apprenticeship levy
Module 1
Leading People

Develop the essential skills required to fulfil the challenging but rewarding role of leading people and high-performing teams.

Module 2
Operational Management

Evaluate the impact of structure and governance on management and leadership to ensure strategic objectives and operational efficiency are achieved.

Module 3
Managing People and Building Relationships

Explore the types and purposes of stake holder relationships and practice the techniques required to overcome challenges and manage colleagues effectively.

Module 4
Personal Effectiveness and Decision Making

Deepen your understanding of yourself and others through self-awareness, coaching methodologies and making great decisions.

Module 5
Finance and Project Management

Understand the principles of setting and managing budgets in line with regulatory guidelines and develop a deep understanding of how to manage projects (including risk assessments) in the live context of a change management project.

Fully funded through the apprenticeship levy

As an Associate, you pay absolutely nothing to join the NCLM, there shouldn’t be a cost to developing yourself as a leader.

The programme is fully funded by your organisation's apprenticecship levy fund, and we can support your employer in accessing it to unlock unlimited leadership development for you and your colleages.

Learn more

It’s not just about a qualification for our employees, but working cohesively to achieve our vision.

Alfie Green
Operations Director
Frequently asked
What support is available throughout the course to help me pass?

You will have access to your own Professional Learning Mentor and a dedicated Senior Leadership Tutor (if you are on the Senior Leadership Programme) throughout the programme. All Associates will also be provided with an online portfolio and Virtual Learning Environment. These will contain literature, videos and podcasts covering leadership and management theory.

I haven't done any formal learning for a long time, does that matter?

The average age of Associates on our programmes is 38 and so most haven't done any formal learning for a while. For this reason our Foundation Module is focussed on getting everyone back into a learning mindset.

Do I need to attend the training in person?

Each module will have face to face workshops that are delivered in various locations throughout England. However, there will also be a virtual option available for each module too in case you are unable attend each module in person. We want to be as flexible as possible for Associates to be able to take part in our courses so it can fit alongside your other commitments.

What qualifications do I need to take an apprenticeship?

This depends on the level of the apprenticeship you are interested in.

Associates for all programmes will need to show their GCSE certificates in English and Maths with a Grade C or will need to take an equivalency programme and exam.

For the NCLM’s Senior Leader Apprenticeship you will need a degree because this comes with a Masters.

We work hard to ensure everyone who can benefit from our programmes can join where possible so please get in touch so we can understand more about your qualifications and experience and how we can help you with your professional development.

Let's get started

There is no commitment at this stage. Just the opportunity to learn more about this programme and to ensure you have a place if the programme reaches capacity.

*Fully Funded through the Apprenticeship Levy
Who is it for?
Departmental Managers
Operations Managers within business units
Level 5 Operations/Departmental Manager Apprenticeship
Opportunity to study further with the University of Roehampton
Portfolio completion and assignment writing
Leadership project
Would you like to book a quick call?